Frequently asked questions
What is the return policy?
You have 14 days from delivery to return something you've changed your mind about, as long as it's unused, unopened and in its original packaging with all poles, pegs, bags and accessories. Return postage is yours, and we recommend a tracked service.
If an item is faulty, that's different — see below, and your rights under the Australian Consumer Law apply in full.
What does the warranty cover?
Twelve months from purchase, against defects in materials and workmanship — frames, poles, hubs, zips, seams, fabric, wheels and hardware that fail in
normal use.
It doesn't cover normal wear, UV fading, accidental or storm damage, commercial or hire use, or damage from incorrect setup or storage.
To claim, email stephen@baskcamping.com.au with your order number, photos and a short description of what happened.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location and are estimates, not guarantees — they depend on the carrier.
Something arrived damaged. What do I do?
Email stephen@baskcamping.com.au with your order number and a photo, within 7 days of delivery so we can lodge a claim with the carrier while it's still open.
Don't post it back before you contact us — for larger gear we'll usually arrange collection rather than have you pay freight.
How much does shipping cost?
Shipping is free to 20km central area of Melbourne, Sydney, Adelaide and Brisbane.
Everywhere else in Australia is calculated by zone and shown at checkout before you pay. All prices are in Australian dollars and include GST.